RETURN POLICY

We have a ‘no questions asked’ 10 days return policy only on unused items. The items returned have to be in their original state/unused and accompanied by the original packaging and tag

The merchandise should not be in a used state. Soiled/stained/worn-out or torn merchandise will NOT be accepted. The merchandise purchased on discount cannot be returned unless there is a manufacturing defect; in which case the customer is requested to notify the Numero Uno's Customer Support team within 10 days of receipt of the order.

For goods bought on discount/coupons, the charges paid will be returned through Numero Uno Clothing Ltd. coupons/certificates.

Please send us a mail at customercare@nucl.in or call us on 0124–4555222 – Ext – 202 to obtain a Return Merchandise Number or RMA before you ship the item back to us. No goods will be accepted without a Return Merchandise Number/RMA.

Kindly take a short video while opening the packet. We will require it, in case of wrong product deliver or short product deliver.

Return and exchange is not acceptable on perfumes and deodorants.

For Sale/Clearance items:

We always want our customers to get the most exciting bargains in our "SALE" section. as we offer huge bargains on these products, these are non returnable. "Absolutely no returns on sale items".

How do I return my order?

You can proceed with hassle free returns by visiting your my order section.

Please note that all combo offers are final sale. We do not accept returns or exchanges on any items purchased as part of a combo offer. Thank you for your understanding.

Refund Timeframes:

Refunds will be processed within 12 to 14 business days.

Cancellation:

• Cancellation must be completed within the first 24 hours after order confirmation or before order dispatch, whichever is earlier.
• No cancellation requests will be entertained after 48 hours or post-dispatch.

FAQs

1.What are the payment options available to me?

Cash On Delivery: We accept cash on delivery.

Credit cards: We accept all credit cards - VISA, MasterCard & American Express - both Indian and International. You will have to follow your credit card companies’ process to make a payment. Please ensure you have your IPIN ready with you as it is mandatory in India to put an IPIN number while making a credit card payment.

Debit Cards: We accept debit cards from a select number of banks. Please try your card and hopefully it works!

Internet Banking: You can make an online payment via your netbanking username and password. Again the process of payment is as per your banks' procedure. We accept payment through Internet Banking for a select number of banks.

2. Any hidden taxes and charges?

None at all. All taxes (VAT, etc.) and product and service charges for deliveries and services are included in the rates mentioned. You can also see taxes paid in your invoice.

3. What is our shipping policy?

Numero Uno Clothing Ltd. ships its products to almost all parts of India. Orders placed will be shipped usually within 72 hours. We ship on all days except Sunday and National Holidays.

4. What is the shipping charge?

Numero Uno Clothing Ltd. provides free shipping on orders above Rs 2499, any order below that amount would levy a charge of Rs 99 as shipping charge. 

5. What is the estimated delivery time?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 5 business days of order placement (business days exclude Sundays and other holidays). However, items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas, the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

6. What is your returns, exchange and cancellations policy?

We have a ‘no questions asked’ 10 days of receipt of the order return & exchange policy only on unused items, Returns will be accepted only if there is a barcode attached to the garments. The items returned/exchanged have to be in their original state/unused and accompanied by the original packaging and tag. The merchandise should not be in a used state. Soiled/stained/worn-out or torn merchandise will NOT be accepted. The merchandise purchased on discount cannot be returned unless there is a manufacturing defect; in which case the customer is requested to notify the Numero Uno's Customer Support team within 10 days of receipt of the order. For any exchange of a discounted product, the brand will arrange reverse pickup & upon receiving of the product a coupon code amounting the product price would be issued (excluding shipping charges). The coupon code will be used by the customer to place a new order with desire product size, colour etc. For any exchange of a non-discounted product, the brand will arrange reverse pickup & upon receiving of the product a coupon code amounting the total cart value paid by the customer will be issued. The coupon code will be used by the customer to place a new order with desire product size, colour etc.

For any query please send us a mail at customercare@nucl.in or call us on 0124–4555222

7. What about the money when a return is initiated?

For goods bought on discount, the charges paid will be returned through Numero Uno Clothing Ltd. coupons/wallet of the same value.

For goods bought on MRP (non-discounted), we will refund the money the way it was received.